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Running a successful call center requires many resources, one of the most important of which is information. How do you want your representatives to answer the phone? What steps should they take to help each customer? Standardizing this information and making it available to everyone in the center ensures your customers get the same standard of treatment with every call.
LogicNets allows you to create applications that contain your specialized knowledge. It also allows you to capture key customer information and report on customer interaction.
Your account includes a free call center operations application to get you started.
What the Application Does
This application walks call center employees through the process they should follow for each customer call. It standardizes their response to customers and helps reduce the number of customer call-backs for the same issue.
- Stores and retrieves answers based on user profiles.
- Tracks users and their path through the application.
- Displays multiple questions and images on forms.
- Creates interactive forms, showing additional questions based on the answers to others.
- Creates and configures reports.
- Emails reports to supervisors or managers.
Suggested Uses
Use this application to standardize your call center employees' interaction with customers. Develop customized reports of these interactions, and track employee responses against quality guidelines. When you combine this application with a technical troubleshooting logicnet to make it faster and easier for your customer service teams to help your customers.
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