|
Using LogicNets, you can create applications that walk your employees or customers through questions designed to diagnose a problem with a product or system. Your application can standardize the steps your employees take to troubleshoot a problem or give your customers the tools to perform basic troubleshooting on their own, reducing the number of troubleshooting calls to your organization.
With a subscription, your account includes a free troubleshooting application. Use it as is, or use it as an example as you build your custom application.
What the Application Does
You can use this logicnet to troubleshoot a product or system. This logicnet walks a technician or customer through a series of questions and provides the appropriate actions or conclusions based on their input. It also provides instructions on how to repair a product if it is broken.
- Stores and retrieves troubleshooting details.
- Counts returning users and keeps a log of their path through the application.
- Displays multiple questions and images on forms.
- Creates interactive forms, showing additional questions based on the answers to others.
Suggested Uses
Use this application to create detailed troubleshooting steps for your employees or customers. By combining this application with a Call Center Operations logicnet, you can improve the service your representatives provide your customers and reduce the number of call-backs your company receives.
|
